Travel Companion interface
Previous Shift2Rail projects have already developed components with a limited scope, focusing on co-modal travelling, where each travel service provider is responsible for their own travel segments. Research is now focusing on improving the performance and scalability of the system to foster its wide deployment. Researchers are simplifying all the necessary steps for integrating new services and will provide relevant scenarios to support the ‘MaaS’ approach.
The passenger interface for accessing multimodal trip offers is the ‘Travel Companion’. This personal application allows travellers to fully manage their multimodal journeys – from preparation to travel to after-trip operations.
They can book tickets, store them in digital format, and modify trip itineraries according to real-time information provided in the case of any disruptions. Users will also be able to customise their preferences to obtain offers adapted to their profiles, while fully complying with the legal requirements concerning privacy and the protection of personal data. This ‘smart companion’ is designed for travel service providers (TSP) too, allowing them to share information with their customers.
Moreover, by using the platform, travellers will have access to additional services like ordering meals and buying items on-board across the multimodal journey. Through the tracking function, other extras could include location-based experiences to inform and entertain during trips, as well as guidance on the next segment of travel, including indoor guidance in stations. All these functions should radically change passengers’ travel experiences… for the better!
“From trip planning to mobile ticketing and services during trips, today’s consumers expect products that cover all aspects of ITS providing ultimate end user experience,” says Executive Director Lars Deiterding from IP4 member HaCon, a Siemens company. “We are bringing to IP4 our experiences in app design, calculating journeys, and the handling of real-time information to name a few, with the aim of developing beyond state-of-the-art solutions.”